1) Refund eligibility (Creator/Starter/Standard)
Refund requests for Creator, Starter, and Standard plans may be considered only if the user meets Condition (A) or (B), and also meets Condition (C):
(A) Minimal platform usage
The user can provide verifiable records showing they have barely used the platform (less than 5 sessions in the billing period), and have not meaningfully consumed plan features or usage-based resources (e.g., credits, exports, campaigns, outreach actions).
(B) Severe product issue affecting core use
The user experienced a serious bug or technical malfunction that materially prevents or significantly impairs the platform’s core functionality for the user’s intended use case.
(C) Prior support contact
Before submitting a refund request, the user must have contacted our support team for assistance via Intercom or email, and provided reasonable details to help us investigate (e.g., account email, steps to reproduce, screenshots, error messages).
If the user does not satisfy (A or B) + (C), the refund request will not be approved.
2) Pro/Customized plans (case-by-case)
Refund requests for Pro and Customized plans are reviewed on a case-by-case basis.
If you are on a Pro or Customized plan and believe a refund may be warranted, please contact us via Intercom or email with your account details, a brief description of the issue and timeline, and any supporting evidence (screenshots, error logs, etc.). We will assess the request based on the specific circumstances, including platform usage, services delivered, and the nature/impact of any reported issues.
3) How to request a refund (required)
All refund requests must be submitted through our official Refund Request Form (Typeform): https://form.typeform.com/to/QQn8ywo9
To initiate a refund request, users are required to:
Complete and submit the Refund Request Typeform provided by our team or available via our support channels;
Provide accurate and complete information, including account email, subscription plan, reason for the request, and any supporting evidence (e.g., screenshots, error messages, usage context).
Refund requests submitted outside of the Refund Request Typeform (including but not limited to direct emails, Intercom messages, or social media messages) will not be processed.
Submission of the Refund Request Typeform does not guarantee approval. All requests will be reviewed in accordance with the eligibility criteria outlined in this Refund Policy.
4) Refund processing timeline
If a refund request is approved:
The refund will be processed by us within up to twenty-eight calendar days from the date of approval;
Once processed, it may take an additional up to seven calendar days for the refunded amount to appear on the user’s bank account or original payment method, depending on the bank or payment provider.
We are not responsible for delays caused by banks, payment processors, or other third-party financial institutions.