Common Causes & How to Fix Them
1. Ad Blockers or Privacy Extensions
Some ad blockers and privacy tools silently block background requests made by browser extensions.
What you can do:
Temporarily disable ad blockers or privacy extensions
Try again in an Incognito window with extensions disabled
To enable extensions:
Open Chrome, and click ⋮ at the top of any window or tab.
Click Extensions.
Find the extension you want to allow in Incognito windows.
Click Details under that extension.
Toggle on Allow in Incognito.
2. Corporate Firewall or Managed Work Laptop
If you’re using a company laptop, IT security policies may block unknown domains or restrict browser extensions.
What you can do:
Try from a personal computer or a different network (e.g. home Wi-Fi)
3. Chrome Extension Permission Settings
Chrome allows users to restrict when extensions can access websites. If the extension is set to “On click only”, background requests may fail.
Check Extension Permissions
The extension requires specific permissions to function correctly. Here’s how to check:
Open Google Chrome
Go to the Chrome Extensions page by typing
chrome://extensions/in your browser’s address bar.Locate the extension and click on Details.
"Automatically allow access on the following sites" is switched ON. This is 99% times the reason you see sign in button despite being signed in.
Make sure you have automatically allowed access to all sites.
4. Antivirus or Web Protection Software
Some antivirus tools (e.g. Norton, Kaspersky) intercept or block HTTPS requests to unfamiliar API domains.
What to do:
Check if you have antivirus software with web protection enabled
Temporarily disable it and test again